mass general brigham customer service

Waiting for your new member ID card to arrive? Accounts for patients under the age of 18 must be associated with the account of a parent or guardian. How do I get more information? Please note: Aerobic exercise studios (Pilates, yoga, Zumba, etc.) Optums Live and Work Well website is the best place to go for behavioral health information. Phone: 617-726-3884Monday Friday, 9:00 a.m. to 4:30 p.m. www.massgeneralbrigham.org/patient-information/billing-and-insurance. MGB ACO | Mass General Brigham Health Plan You can learn more about these changes at massgeneralbrigham.org. Doctors' offices requesting an appointment for a patient: Call our Physician Referral Line at 1-800-MD-to-BWH (1-800-638-6294). If you are a Mass General Brigham employee, please visit the Ask MyHR employee portal. For more information about these cookies and the data Learn about the many ways you can get involved and support Mass General. When you buy safety helmets for toddlers, children, and adults, Mass General Brigham Health Plan will reimburse 50% of the purchase price of one new helmet, per member, per calendar year up to a $15.00 reimbursement. Is there a separate customer service line for Mass General Brigham ACO members? There is no retaliation for reporting. Customer Service Specialist at Mass General Brigham Miami, Florida, United States 958 followers 500+ connections Join to view profile Mass General Brigham Company Website About. 399 Revolution Drive, Suite 410 How are any discrepancies from the estimate handled? DVDs, equipment, and YouTube subscriptions are not covered. If your physician ordered laboratory tests or imaging services (such as X-ray, CT or MRI), you may be billed for these tests by the hospital, clinical laboratory, or imaging center, and you may also be billed for the services of the physicians (usually pathologists and radiologists) who interpreted the test results. Bills are not sent until all insurance claims have been processed for that visit. Your password is created by you to securely log in to Patient Gateway. If you have a question about a specific patient, please call our provider service line at 855-444-4647. Will there be a change to the time frame for claim submission for this product? Let us help you navigate your in-person or virtual visit to Mass General. To get Patient Gateway PCR access to an adult patient. Contact Customer Service at Mass General Brigham Health Plan. NameBuilding and room numberMassachusetts General Hospital55 Fruit StreetBoston, MA 02114-2696. Note: The billing function in Mass General Brigham Patient Gateway is not available on all accounts. If this is your first Virtual Visit, you will need to download and install the Zoom video application to the computer, tablet or smartphone you want to use for your visit. See form for details on eligibility and instructions for reimbursement.Travel Benefit Reimbursement Form (PDF). Find phone numbers for services and programs at Massachusetts General Hospital. Please reference our Members and Affiliates page to find contact information for each of our members. Prescription Drug Reimbursement Form (PDF). How do I become a Patient Care Representative (PCR)? Prior to contacting Patient Gateway, please read the frequently asked questions. How do I cancel my Patient Gateway account? For more information about these cookies and the data Search for condition information or for a specific treatment program. We offer diagnostic and treatment options for common and complex medical conditions. Not a member yet? Your primary care provider (PCP) is a part of this team. Theres no limit on calls or emails. You can also download the form below and follow the instructions to submit your reimbursement request. To file an appeal or grievance with Mass General Brigham Health Plan, Mailing address:ATTN: Appeals and Grievance Department399 Revolution Drive, Suite 810Somerville, MA 02145, Do you need a health care advocate? DVDs, equipment, and YouTube subscriptions are not covered. If you have a Patient Gateway account, you can see the current status of all open patient balances; payments are immediately posted to your account. Bill cycles are every 30 days. You can also download the form below and follow the instructions to submit your reimbursement request. ACO is short for Accountable Care Organization. Childbirth education classes, plus parenting and infant CPR classes, are available to you and your partner or support person free of charge at many primary care sites and hospitals.Speak to the provider caring for you during your pregnancy or the facility where you plan to deliver about enrolling. Due to the volume of applications received, it may not be possible to respond to inquiries regarding the status of your application. Patient Billing Solutions visit the International Patient Care section, http://www.massgeneralbrigham/complianceline, Properly credentialed verifiers can securely obtain an employment verification through, Employees may contact The Work Number by emailing, Verifiers may contact The Work Number by emailing, The Mass General Brigham employer code is. You can also log in to Member.MassGeneralBrighamHealthPlan.orgto find personalized information about your covered benefits. There are several forms of financial assistance available. to analyze our web traffic. Boston, MA 02241-8393. What do I do? Contact us | Mass General Brigham Health Plan 2023 Mass General Brigham Health Plan, Inc. All Rights Reserved.Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.and Mass General Brigham Health Insurance Company, Hours: Monday through Friday, 8:00 AM to 6:00 PM. for details about the information described below, or call the Customer Service number on the back of your Mass General Brigham Health Plan member ID card with any questions. 617-278-1000. If you are a new user to Patient Gateway, go to www.patientgateway.org and click. The surcharge is not included in this estimate and will need to be added when your account is settled. Nurses speak English and Spanish, and translation services are available for other languages too. Compass Medical is continuing to update their website with more information, including how patients can access medical information and local urgent care resources. Yes. Provider resources . See form for details and instructions. If they do not offer a childbirth education program, Mass General Brigham Health Plan will reimburse you for the cost of these classes up to $130 per pregnancy. If your final bill is greater than the estimate, you will be billed for the difference. . We have remained at the forefront of medicine by fostering a culture of collaboration, pushing the boundaries of medical research, educating the brightest medical minds and maintaining an unwavering commitment to the diverse communities we serve. Billing, Insurance & Financial Assistance - Massachusetts General Hospital You can also search for specialists using our provider search tool. How to appeal a denial or submit a formal complaint. Your health plan may apply these additional physician and hospital charges to your annual deductible, and after using up your deductible, you may be responsible for an additional co-insurance payment. REDCap . For anonymous concerns, contact Mass General Brigham Compliance HelpLine at 1-800-856-1983 or visit www.massgeneralbrigham.org/complianceline. Our current policy is that we do not provide email addresses, phone numbers, or physical addresses over the internet. The General Hospital Corporation. At the Patient Gateway login screen, click. If you have questions or need help with any of the resources on this page, we are here to help. A list of care management programs offered by your plan. Members are encouraged to contact us for assistance at 866-414-5533 or at the number on the back of your member ID card. Checks sent to any other address may not get posted to your account. on the page, Choose Use the Prescription Drug Reimbursement Form to file an eligible prescription drug claim reimbursement. Call Us Call for a consultation to discuss and plan for your needs. 2023 Mass General Brigham Incorporated. Medical Admin Assistant III Job Opening in Boston, MA at Mass General My Ombudsman will work with you to make sure you receive your benefits and exercise your rights within your health plan. A summary of information included in your Member Handbook and details on how to use the Provider Directory. Becoming a PCR will allow you to have single Patient Gateway account with access to your information, as well as anyone you are a PCR for. Yes, primary care services will be provided byMass General Brigham and Mass General Brigham affiliated PCPs as well as Lawrence HealthSolutions and Community Medical Associates who are affiliated with Lawrence General Hospital. You can find a provider training video and list of frequently asked questions on our Mass General Brigham ACO for Providers page. Insurance | Mass General Brigham Somerville, MA 02145-1462. The fitness benefit varies by plan. Mass General Brigham is committed to the community. You will need to fill out and sign a PCR form. All Rights Reserved. Providers can continue to utilize the existing Provider Services line by calling 855-444-4647 or by emailing HealthPlanProvidersService@mgb.org. Yes, there are two ways to access Patient Gateway on your mobile device: There is a mobile app available for Android and iPhone smartphones, you can download it for free from your app store. to analyze our web traffic. A Patient Gateway PCR is not the same as a health care proxy. Yes, the network will now be the Mass General Brigham Health Plan ACO Network. Support patient care, medical research and education at Mass General. Information specific to your account, including your claims information. For questions about Mass General Brigham ACO. Before contacting us using the form below, please review the following most frequently asked questions (FAQs) for answers to ensure that you direct your inquiry to the right place. Our goal is to help you see the doctors you need to improve your health. Find information about Mass General's billing and insurance policies and financial assistance options. Visit theonline transition centerfor answers to common questions we hear from new members. All Rights Reserved. on the page, Choose Patient Billing Solutions Mass General Brigham399 Revolution Drive, Suite 410 Somerville, MA 021451462. Contact your doctors office to find out if they are doing Virtual Visits. If you would like to connect your health data to a selection of third-party mobile apps, you can do so by creating an account on our secure app connection platform. Jump to: Policies Maternal deaths in the US more than doubled over two decades. Black to analyze our web traffic. When Partners changed to Mass General Brigham the name of the ACO changed from Partners Healthcare Choice ACO to Mass General Brigham ACO. We use cookies and other tools to enhance your experience on our website and Use the Member Reimbursement Claim form to file an eligible medical reimbursement. We are available Monday through Friday, 8:00 AM to 6:00 PM and 8:00 AM to 8:00 PM on Thursdays. Mass General Brigham ACO | Mass General Brigham Health Plan Weight Loss Program Benefit Form and Instructions (PDF)Qualifying weight-loss programs. If you want to enroll a child or teenager in Patient Gateway, please contact your practice. When you should have preventive care and whats covered. to analyze our web traffic. Innovations from Mass General Brigham Health Plan, Support for members who are Compass Medical patients, Find free community resources and social services, Get help finding healthy living resources in Massachusetts, Mass General Brigham Health Plan Member app, Member behavioral health reimbursement claim form, Childbirth Education Reimbursement Form (PDF), Continuity of care at cancer and pediatric facilities notification form, Continuity of Care at Cancer and Pediatric Facilities Notification Form (PDF), Weight Loss Program Benefit Form and Instructions (PDF), Medicare Advantage Prior Authorization and Notification Guidelines, healthplanCustomerService-Members@mgb.org. There is already a Mass General Brigham Accountable Care Organization (ACO) so what does this transition mean? Billing | Mass General Brigham You can become a Patient Care Representative (PCR) for another individual. A Childbirth Education Form must be submitted to obtain the reimbursement. Mass General accepts most health insurance plans. Phone Information on careers at Mass General Brigham including current job openings can be found in the Careers section of our website. Learn about the many ways you can get involved and support Mass General. Will members have access to Behavioral Health coverage? TheMember portaland theMember appare available 24/7 for accessing your cost sharing information, member ID card, provider search tools, and more. If your question is not answered, This also helps avoid unnecessary duplication of services and saves time on paperwork. A 2021 study by MGB found that from March 15, 2020, to June 18, 2020 the early days of the pandemic Brigham's Home Hospital program provided care for 65 acutely ill patients at home . For the fastest service, please use our secure provider portal to check claims, verify eligibility, submit/check a PA request, and more.
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