Loraine and Sutania, the beach servers were exceptional. Service on the pool is non existent, if youre lucky theyll come once to take your order and sometimes it took over an hour to actually get our drinks. and an agent will gladly assist with your reservation. Started the review with talking about the great staff and would like to end with naming some that made our vacation a blast, Lasonya at the Entertainment Hall, Kimono at the Piano Bar, Austin and Anthony at Momo's, Rene and Damion at the Pool and of course Menece. Our favorite restaurantwas the La Gandola. I also spent a morning at the spa which was very nice and beautifully designed. There is also a dining and bar area, a living room with state-of-the-art technology, and ocean-view balcony (only some rooms). poor. Find the perfect holiday to suit you. We will commend them for their great job. Report inappropriate content This property advises that enhanced cleaning and guest safety measures are currently in place. See our Privacy policy for more information. There was an error processing the request, please try again. Moon Palace Jamaica - All Inclusive - Expedia Fast forward to the next day the family came to check in and they give they a room on a different floor. Equipped with the latest hydrotherapy facilities, Awe Spa offers this replenishing treatment dating back to ancient Greece, so you can experience its full restorative effects. The property provides transfers from the airport (fees apply). Moon Palace Jamaica Grande's restaurants offer all-inclusive menus as well as free snacks 24 hours a day. Practice your swing on our Jack Nicklaus signature golf course; tackle dunes, jungle, and lakes in We did this coordination 48 hours in advance as required and I double checked our departure time in-person with two members of the transportation staff the morning of. Our experience was a memorable one. An adults-only luxury oasis of perfection. The astetics of the hotel, the rooms and the overall property is above excellent. Best Wishes! Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for JMD 10000 per person roundtrip. It got a bit loud at night with Kareoke and wish a few pools would have been open after 6 pm. They have a kids pool as well as the playground, and a teen lounge. Children will enjoy hours of fun at the childrens club at Moon Palace, with a pool and water slides, outdoor playground, indoor soft play, games room, toys and much more. Re: Email address for moon palace Jamaica, Get answers to your questions about Ocho Rios, THE LIST, Drivers, Taxis, and Tour Companies. The property has a dolphinarium where guests can swim with dolphins at an additional cost. A luxury holiday to Jamaica should feature relaxing, soothing vibes and colourful adventure, which Moon Palace has in bucket-loads. Families can take the kids to the dedicated childrens pool with water slides or to the childrens club, as well as try out surfing in the FlowRider Double Wave Simulator. Thanks :). For dinner, some restaurants require more formal evening attire which includes long trousers for men and, long or short sleeve dress shirts (with or without collar) or polo shirts. Please enter your feedback in the area below (no more than 750 characters) and then click Submit. If you would like to fly from another departure point then, Collect bonus Avios on holiday package, hotel and car bookings, All holidays booked on ba.com are ATOL protected, Wireless internet connection in public areas, Combine and save - book your flight + hotel or flight + car hire together for the best deals, Hotels in every destination that BA fly to, Accommodation that meets stringent health and safety criteria, Access to a 24-hour support helpline, based in the UK. The Playroom is the perfect play environment for kids aged 4 to 12, featuring the latest immersive games. Moon Vacation Getaway There are so many bars though so we just grabbed our own drinks and it was never an issue. Our favorite drink was the "Bob Marley". Palace has been our go to when seeking an all-inclusive resort or recommending a resort to others for years. You can even book babysitting services if you need some alone time. If you have forgotten the email address, or require further assistance, please reach out to our support team. The property was well maintained. 2 Guests. We are happyto hear that the staf were able to make you comfortable enjoy you stay. USA | CANADA 1-800-836-1324. Sheran at the reception desk was extremely rude and was waving her hands at us and saying they will not do anything about it. Copyright 2023 by Northstar Travel Media LLC. This double room features a iPod dock, sea view and satellite TV. Ocho Rios Mxico 5556277300. Truly unfortunate Inhave been here many times when this place was Jamaica Grande. This is the version of our website addressed to speakers of English in New Zealand. Spend your days by the pool or grab your board and a surfing experience on our FlowRider double wave simulator. Discover wellness and relaxation, courtesy of our luxury Spa. We need both a check-in and a check-out date to check availability. Amenities include a kids playroom, a gaming lounge for teens, a fitness centre with pool views and Jamaicas largest spa. TryandBuy@palaceresorts.com. Nightclub. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with this hotel. Lots to do on the resort. Other logos or product and company names mentioned herein may be the property of their respective owners. MOON PALACE JAMAICA - Prices & Resort (All-Inclusive - Tripadvisor FlowRider Double Wave Simulator creates two lanes of endless waves that are perfect for THE PERSONEL AT THE HOTEL EXTREMELY FRIENDLY. -Average salary for corporate, association and third-party Moon Palace Jamaicas accommodation is contemporary in style, with modern amenities and furnishings. Main Street Shorts, sleeveless shirts, caps and sandals are not deemed as appropriate resort evening attire. A special menu of baby food purees is available on demand, using only the freshest and most nutritious ingredients ordered by phone and delivered right to your room. - one of the lifeguards actually told me to complain to management because there is nothing he can do and when I asked him to call them for me. To schedule a personal video call with one of our travel experts, enter your details below: Mon-Fri 9am - 5:30pm | Sat 10:00am - 4:00pm. We especially enjoyed the Jerk Hut. They said ok they will move our room and when the family checks in tomorrow we will be next to each other. The Chef/ entertainer was terrific his name is Eli. We have many family memories where a Palace Resort has been the backdrop. (additional charge), Concierge, ATM on site, Baggage storage, Tour desk, Currency exchange, 24-hour front desk, Indoor play area, Books, DVDs & music for kids, Swimming pool, Fitness/spa locker rooms, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Spa Facilities, Body wrap, Body scrub, Body Treatments, Pedicure, Manicure, Make up services, Waxing services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Pool bar, Pool/beach towels, Outdoor pool (all year), Hot tub/jacuzzi, Massage Cancn - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R. Let us know what email address we can send the brochure to. Moon Palace Jamaica | Ocho Rios - Facebook We got to the hotel by 9pm, they had the rooms ready for us and no line ups. They made sure we were well taken care of. Consider a stay at Moon Palace Jamaica - All Inclusive and take advantage of a nightclub, 2 swim-up bars, and a beach bar. We are also thankful to you for highlighting that the games at the lounge are all free! Re: Email address for moon palace Jamaica 3 years ago Save This webpage gives you options for contacting the resort: https://jamaica.moonpalace.com/en Another option is Info@palaceresorts.com. VIEW RATES. The largest spa on the island, the Awe Spa features an extensive selection of restorative massages, calming facials, soothing body wraps, special spa services and more all created especially for your wellbeing. We are pleased to know that Eli and Ms. Shanoyah provided exceptional service, we will be sure to commend them for their work. The Momo and Gondola (fine dining) restaurants are exceptional - compliments to the chefs. VIEW RATES. I asked them if they checked the notes on the file as we quested connecting rooms with the family we went with. Excellent breakfast. Airport (MBJ). 1-305-925-3094. UNFORGETTABLE MOMENTS PICTURED PERFECTLY. . Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Again this is at 12, when do they work? Definitely nothing they say to me tomorrow would sway me to come back again. We thank you for highlighting the delicious foods you enjoyed while staying at our resort. Diamond concierge staff was very helpful and patient. Kids and teens aged 4-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica. By the end of the day I went to check and they had rooms for us on the same floor but still not connected or even side by side so by that point, we said forget it weve ruined enough vacation time. Please check you have entered your email address correctly before continuing. Enjoy body treatments, massages, and aromatherapy to awaken your spirit. Your password has been reset successfully, please verify your email. Your email address has been confirmed, you should receive an email further instructions shortly. Your password has been reset successfully, please verify your email. Water activities. As a member, you receive price matching up until midnight before check-in. Claim your listing for free to respond to reviews, update your profile and much more. La Gondola is an Italian a la carte eatery or you can head to The Sundeck and take a bite of authentic homemade pizzas, pasta and more, paired with your favourite cocktail, as you enjoy a stunning view of Jamaica from the lovely deck. This webpage gives you options for contacting the resort: https://jamaica.moonpalace.com/en Another option is Info@palaceresorts.com. We don't normally like all inclusive but this place impressed us so much that we are thinking about trying some of their other hotels in Mexico. Would come back again! Moon Palace Jamaica Review: What To REALLY Expect If You Stay - Oyster.com This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). The closest major airport to Moon Palace Jamaica -- All Inclusive is Ocho Rios (OCJ-Ian Fleming Intl. Reservations. Specialty Restaurants MOMO was excellent it was Habachi the service and food were great. I went to customer relations and they said there is no. * Opening Times Closed UK Public Holidays. Other standard amenities include free minibar items, iPod docks, and coffee makers. The least she could have done is apologize for being rude and behaving like that with kids around. , Concierge Level Double Room - Adults Only, What was the highlight of Moon Palace Jamaica, The food and the service especially the service in the seafood restaurant Jerome went overboard to please us also at the buffet all the staff made sure we were comfortable. Very clean and welcoming. CST #2063530-50, To finish creating your account, please click the link we just sent to. If you up for an adventure, we highly recommend the Dunns Falls hike. Thank you for sharing the details of your experience with TripAdvisor community. He said I have to go look for them and of course after talking to 4 different people, I got told no managers/supervisors are available. My husband ended up watching the slides himself letting one kid at a time. Enhanced food service safety measures are in place. coffee maker, CHI bath amenities, CHI branded professional hairdryer and straightener, aromatherapy menu, pillow menu, bathroom scale, smart TV, bathrobe and slippers, and turndown service.
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